Does anybody here use Trillian?

I've just installed it because I've heard it's a good program. But I'm going nuts trying to understand how to add a contact. I keep trying, but every time I get to the page where you're supposed to type in the contact's name, the box is grayed out, and the pull-down above it says "No connections online". No shit! I KNOW there aren't any online - that's why I want to to add them!

I tried going to the Trillian help site, but it's no help at all. Does anybody out there know how to do this?